Acknowledgement of Orders
You will receive an e-mail acknowledgement of your purchase right away. When the items are shipped, you will receive an e-mail confirmation for each shipment.
Shipping is included in the cost of the product for shipments within the contiguous USA. Please contact us at 1-888-382-2849 or email your request to info@FreedomCrossesUSA.com for shipping quotes on all other orders and destinations.
We do our best to accurately estimate when your items will be delivered. Estimated delivery dates are generally a range of dates based on several factors, including:
- Your destination address
- How quickly we can obtain and assemble items for shipment
- Use of Standard Shipping method…
What Standard Shipping Means
Standard Shipping means that your package will be in transit for 3-5 business days after it is shipped from one of our facilities. The main factor that affects this transit range is your proximity from the shipping facility. Please keep in mind that there is no weekend delivery.
How do you calculate the estimated delivery date range?
On the day you place your order, we consider two factors in calculating the estimated delivery date range:
- Product Availability: The length of time it takes to prepare your item for shipping. If we have the item In Stock, it will be ready for shipment within 1-2 days.
- Shipping Speed: Presently all items will be shipped using Standard Shipping (3-5 business days).
Shipping Addresses & Restrictions
Your item will be shipped to the address shown on the order form that you fill out.
No P. O. boxes, if possible.
Shipping to Multiple Addresses
A separate order must be placed for each shipping address.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we’ll send an e-mail notifying you of the return and issue a full refund (including shipping charges).
We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place another order at www.FreedomCrossesUSA.com with a new shipping address.
If you suspect your order was deemed undeliverable, you should receive confirmation of its return or a refund within four weeks of the estimated delivery date. If more than four weeks have passed, please Contact Us at 1-888-382-2849 or email us at info@FreedomCrossesUSA.com
Why Was My Package Undeliverable?
- Our carriers may deem a package undeliverable for any of the following reasons:
- Incorrect or Out-of-date Address
- Other Address Problems: Some organizations have strict delivery restrictions for their residents. These rules are determined independently and may vary.
- Illegible Label: In rare cases, it is also possible that the address became illegible during the shipping and handling process.
- Failed Delivery Attempts: Most of our carriers make one to three attempts to deliver a package. Packages that contain more than $400 of merchandise may require a signature. After the attempts at delivery, either a note will be left on your door or the package will be returned to us (and your account will be credited).
- Refused by Recipient: If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to re-order and let the recipient know that a surprise is on the way.
Breakage due to Shipping:
If your cross arrives broken or damaged due to shipping, you must contact FREEDOM CROSSES USA within 7 days via email at: info@FreedomCrossesUSA.com .